PUBLIC OFFER
PRIME HOUSE LLC, represented by the website www.sandmannstore.com, publishes this agreement to both individuals and legal entities on the following:
Terms.
The Buyer is a fully capable individual or legal entity placing Orders through the www.sandmannstore.com website (hereinafter referred to as the Website), or indicated as the recipient of the Products, using the Products purchased on the Website, solely for personal, family, household and other needs not related to the implementation of entrepreneurial activities.
Seller – Limited Liability Company “PRIME HOUSE”, TIN 3662299780.
Website – an Internet site with an Internet address www.sandmannstore.com . It presents the Products offered by the Seller to Buyers for placing Orders, as well as the terms of payment and delivery of these Orders to Buyers.
Products – the Seller’s goods presented for sale on the Website and in relation to the Buyer’s Order – the Seller’s goods to be delivered to the Buyer’s address.
Order – a duly executed request of the Buyer for a list of Products and for its delivery to the correct and correct postal address specified in the request.
Delivery service – authorized employees of the Seller, or third parties providing services for the delivery of Orders to Buyers under an agreement with the Seller.
The subject of this agreement and general provisions.
The Seller undertakes to transfer ownership to the Buyer, and the Buyer undertakes to pay for and accept the Products ordered on the Website.
The website is administered by an authorized employee of PRIME HOUSE LLC.
By placing an Order for Products through the Website, the Buyer agrees to the Rules for the sale of Products (hereinafter referred to as the Terms) set forth below.
The relations between the Buyer and the Seller are subject to the provisions of the Federal Law of the Russian Federation “On the Protection of Consumer Rights” dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them.
The Seller reserves the right to make changes to these Terms, in connection with which, the Buyer undertakes to monitor changes in the Terms posted on the Website.
The Buyer agrees to the Terms when placing / placing an Order on the Website.
The moment of conclusion of the Agreement.
These Terms of Sale of Products, as well as information about the Products presented on the Website, are a public offer in accordance with Art. 435 and part 2 of Art. 437 of the Civil Code of the Russian Federation (hereinafter referred to as the Agreement).
The fact of placing an Order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of the Agreement. The Buyer who purchased the goods on the Website (i.e., placed the Order for the Products) is considered as a person who has entered into a relationship with the Seller on the terms of the Agreement.
In case of disagreement with the Agreement (everywhere on the Website and hereinafter referred to as the Agreement / Public Offer), the Buyer is obliged to immediately stop using the Website and leave it.
Order on the Website.
To place an Order, the Buyer must fill out a form on the Website.
The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer when placing an Order.
The buyer undertakes not to disclose to third parties the data specified during registration. If the Buyer has suspicions about the security or the possibility of unauthorized use by third parties of the Buyer’s data, the Buyer undertakes to immediately notify the Seller by sending an e-mail to the Seller info@sandmannstore.com.
Registration and terms of execution of the Order by the Seller.
The Buyer’s order can be placed by the Buyer independently on the Website.
When placing an Order, the Buyer must provide the following information:
– FULL NAME. the Buyer or recipient of the Order;
– list of ordered Products;
– delivery address of the Order;
– contact current/active phone number;
– contact valid e-mail.
After placing the Order, the Buyer receives a notification on the acceptance of the Order by the Seller and provides information on the status of the Order execution to the phone number (SMS, message in messengers) and / or e-mail.
All information materials presented on the Website are for reference only and cannot fully convey reliable information about the properties and characteristics of the Products, including colors, sizes, shapes, smell, and others.
Delivery.
Delivery methods for the Products are indicated on the Website.
The territory of delivery is determined by the geography of the Seller’s trading activities and the geography of servicing third parties that provide services for the delivery of the Products to the Buyers under an agreement with the Seller. You can check whether the intended delivery address is included in the geography of service on the Website or information resources / sites of third parties that provide services for the delivery of Products to Buyers under an agreement with the Seller.
The Seller will make every effort to meet the delivery deadlines. However, the Customer is advised that there may be delays in the delivery process due to unforeseen circumstances that occurred through no fault of the Seller.
Risk of accidental death
or accidental damage to the Products passes to the Customer at the time of transfer of the Products to him or to the person indicated as the recipient of the Products. The transfer of the Products to the Client or the person indicated as the recipient of the Products is carried out only after the full payment of the Order by the Client.
Upon delivery, the Products are handed over to the Customer or the person indicated as the recipient of the Products. If it is impossible to receive the Products, the Order for which was placed in cash, by the persons specified by the Client in the Order form, the Products are handed over to the person who is ready to provide information about the Order (full name of the Recipient), as well as to fully pay the cost of the Order to the person delivery of the Products. The Products are transferred to such person after full payment of the Order.
When transferring the Products, the Client must check the appearance and packaging of the container, the quantity, completeness and assortment of the Products for compliance with the Order.
Price and payment for the Products.
The price of the Products is indicated on the Website. In the event of an incorrect indication of the price ordered by the Buyer of the Products, the Seller informs the Buyer as soon as possible and informs the Buyer of the correct price in order to confirm the Order at the correct price or cancel the Order. If it is impossible to contact the Buyer within a reasonable time, this Order is considered canceled by the Seller.
The price of the Products may be changed by the Seller unilaterally. The price of the Products is approved by the Seller at the last stage of placing the Order and is valid specifically for this Order. The Price approved by the Seller and brought to the Buyer through the communication channels specified by the Buyer in the Order form for the Products ordered by the Buyer is not subject to change.
The Buyer chooses the payment methods independently at the stage of placing an Order on the Website. The agreed payment method is the method chosen by the Buyer from the available payment methods when placing the Order. Information about available payment methods is posted by the Seller on the Website.
Features of payment using bank cards.
In accordance with the regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions made using payment cards” dated December 24, 2004 No. 266-P, bank card transactions are performed by the cardholder or a person authorized by him.
After making a payment for the Products using a bank card, upon receipt of the Products, the Buyer must present an identity document, except for the case of payment with an unnamed bank card.
The Buyer’s obligation to pay for the Products is considered fulfilled from the moment the money is debited in the amount of 100% (one hundred percent) of the prepayment from the Buyer’s current account in a bank, a credit institution that provides payment services to the population in accordance with the current legislation of the Russian Federation, including using electronic money .
Cancellation of the Order by the Buyer. In case of cancellation of the Order by the Buyer after confirming the Order, the Buyer must immediately notify the Seller of the cancellation of the Order at the e-mail client@sandmannstore.com specified on the Website or by a message in the messenger linked to the telephone number indicated on the Website seller’s number.
Return of Products.
Return of Products of good quality.
The Buyer is not entitled to refuse Products of good quality, except in cases in accordance with Article 25. “The right of the consumer to exchange goods of good quality” of the Law of the Russian Federation of 02/07/1992 N 2300-1 (as amended on 06/11/2021) “On Protection of Consumer Rights” and others provisions of this Law.
If the Seller has doubts about the enforceability of the provisions of Article 25. “The consumer’s right to exchange goods of good quality” of the Law of the Russian Federation of 02/07/1992 N 2300-1 (as amended on 06/11/2021) “On Protection of Consumer Rights” and other provisions of this Law for return specific Products, the Seller has the right to appoint an examination of the Products. If the expertise confirms the correctness of the Seller, the Buyer undertakes to reimburse the Seller for the full cost of the expertise and refuse to return the Products.
Return of Products of good quality is carried out at the expense of the Buyer.
Return of Products of inadequate quality.
The Buyer has the right to return the Products of inadequate quality to the Seller and demand replacement of the Products of inadequate quality or elimination of defects.
Refunds.
The funds are refundable in the same way that was used by the Buyer when paying. If the Buyer pays for the Products using a bank card, the funds shall be returned to the Buyer’s current account from which the payment for the Products was made.
The procedure for actions in case of violation by the Seller of the terms of the assortment (re-sorting).
If upon acceptance by the Buyer or the person indicated as the recipient of the Products, the Products do not match the ordered assortment (resort), the Buyer or the person indicated as the recipient of the Products has the right to refuse the Products or part of the Products that does not correspond to the assortment when transferring the Products.
from the Order and demand its replacement in accordance with the Order, or demand a refund for the actually undelivered Products.
Products transferred to the Buyer in violation of the terms of the assortment shall be returned to the Seller. If the Buyer accepts this Product, the Seller has the right to require the Buyer to pay for this Product at the price set by the Seller for this Product on the Website at the time of transfer of the Product. If the actually transferred Products are not in the Seller’s assortment presented on the Website at the time of the transfer of the Products, these Products are paid by the Buyer at a price agreed with the Seller.
If it is impossible to replace the Products, the Seller notifies the Buyer about this by e-mail and / or phone number (and / or using instant messengers) specified by the Buyer when placing the Order.
The funds paid by the Buyer for the actually not transferred Products are subject to return within 10 calendar days from the date of receipt of the Buyer’s written application for a refund. The refund of the amount paid for the Products is carried out in the way in which the payment was made. If the Buyer pays for the Products using a bank card, the funds shall be returned to the Buyer’s current account from which the payment for the Products was made.
The procedure for actions in case of violation by the Seller of the quantity condition.
When transferring the Order, the Buyer is obliged to check the quantity of the Products in the Order. If, during the transfer of the Order to the Buyer, discrepancies in the quantity of Products in the Order are discovered, the Buyer is obliged to draw up a Quantity Discrepancy Statement in the presence of a representative of the Seller or the carrier.
If the Seller transferred to the Buyer a smaller amount of the Products than specified in the Order (underinvestment), the Buyer, when transferring the Order, has the right to accept the actually transferred amount of the Products in part and demand to transfer the missing amount of the Products, or to refuse the Order in the part of the missing Products and demand a refund for the missing Products .
The funds paid by the Buyer for the missing Products are subject to return within 10 days from the date of receipt of the Buyer’s written application for the return of funds, as well as the Discrepancy Act (Act on Underinvestment) by quantity, drawn up in accordance with clause 7.5.1. The refund of the amount paid for the Products is carried out in the way in which the payment was made. If the Buyer pays for the Products using a bank card, the funds shall be returned to the Buyer’s current account from which the payment for the Products was made.
In the event that the Buyer violates clause 7.5.1 in terms of drawing up the Act, the Seller has the right to refuse the Buyer to satisfy claims regarding the quantity of the transferred Products.
Detailed information on the procedure for filing claims for quality and return of Products is here.
Intellectual property.
All textual information and graphics on the Website are the property of the Seller.
Warranties and liability.
The Seller is not responsible for damages caused to the Buyer due to improper use of the Products ordered on the Website.
The Seller is not responsible for the content and operation of the Website.
The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
The Buyer undertakes not to use the ordered Products for business purposes.
Confidentiality and protection of personal data.
Providing information by the Buyer. By providing his personal data on the Website, the Buyer agrees to their processing by the Seller, including for the purpose of promoting the Seller’s Products and services. If the Buyer does not want his personal data to be processed, then he must inform the Seller about this. In this case, all information received from the Buyer is deleted from the Seller’s database, and the Buyer will not be able to place Orders on the Website.
The Seller uses the information provided by the Buyer to:
– fulfillment by the Seller of its obligations to the Buyer;
– evaluation and analysis by the Seller of the operation of the Website;
– determination of the winner in the promotions held by the Seller.
The Seller has the right to send the Buyer messages of an advertising and informational nature by electronic mailing. If the Buyer does not want to receive mailings from the Seller, he must inform the Seller about it.
Disclosure of information received by the Seller.
The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation of the confidentiality and protection of the Buyer’s personal data that the Seller provides information to agents and third parties acting on the basis of an agreement with the Seller in order to fulfill obligations to the Buyer.
The disclosure of information in accordance with the justified
legal and applicable requirements of the law.
The Seller has the right to use “cookies” technology. “Cookies” do not contain confidential information and are not transferred to third parties.
The Seller receives information about the ip-address of the Website visitor. This information is not used to identify the visitor.
Additional rights for the European Economic Area and certain other territories.
Based on EU Regulation 2016/679 on the Protection of Individuals with regard to the Processing of Personal Data (abbreviated GDPR, General Data Protection Regulation) of April 27, 2016 or the GDPR, effective from May 25, 2018. If you are a person from the European Economic Area (EEA), you may enjoy additional rights available to you under applicable law.
Key Requirements – We are committed to notifying regulators (and in some cases Buyer itself) of any personal data breach within 72 hours of discovering such a breach.
Rights of the Buyer (individual):
European users have the right to request confirmation of the fact of processing their data, the place and purpose of processing, the categories of personal data being processed, to which third parties personal data is disclosed, the period during which the data will be processed, and also specify the source of the organization’s receipt of personal data. For this information, write to info@sandmannstore.com .
We want to keep an accurate and up-to-date version of your personal information. You have the right to ask us to change or delete data that you think is incorrect by writing to us at info@sandmannstore.com . We will review your application in accordance with applicable law.
Disagreement to the processing of personal data. You have the right to object to the processing of your personal data if you think this is applicable in your particular situation. We will only be entitled to refuse your request if we can provide compelling, legitimate grounds for the processing of data that override your interests, rights and freedoms, or if the processing is related to the establishment, exercise or defense of a legal claim. To exercise this right, write to us at info@sandmannstore.com . We will review your request in accordance with applicable law.
Right to data portability. This right consists in the fact that we are obliged to provide free of charge an electronic copy of personal data to another company at the request of the Buyer, provided that:
processing is carried out on the basis of consent or contract;
processing is carried out by means of automation.
To exercise this right, write to us at info@sandmannstore.com . We will review your request in accordance with applicable law.
The right to be forgotten. The GDPR also provides for the right to be forgotten, which gives Europeans the ability to delete their personal data upon request in order to prevent it from being disseminated or passed on to third parties. If you would like us to permanently delete all of your data, please contact us at info@sandmannstore.com . You also have the right to complain to a data protection authority about our collection and use of your personal data. Please contact your local data protection authorities for details.
Children’s personal information. We do not knowingly collect information from children under the age of 16. If you are under 16 years of age, do not submit your personal data through the Service. We ask parents and legal guardians to monitor their children’s internet use by instructing children not to share their personal information through the Service without their permission. If you have reason to believe that a child under 16 has provided us with personal information through the Service, please contact us at info@sandmannstore.com and we will delete the information.
Other conditions.
The relationship between the Buyer and the Seller shall be governed by the law of the Russian Federation.
In case of questions and claims from the Buyer, he must contact the Seller directly. All disputes that arise, the parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
Recognition by the court of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.