PAYMENT AND DELIVERY

If you have any questions at any stage of placing an order, please contact the online store employee in messengers at +7 925 356 00 11 for help. They will always help you.

PAYMENT

Payment on the site is possible with a bank card through the Arsenal Pay service.
For payment, you will be redirected to a secure payment page of the Arsenal Pay processing service. The payment page meets all international security requirements for payment systems.
During the payment process, enter the bank card number, its expiration date, the CVV code indicated on the back, as well as the name and surname of the owner and contact details of the cardholder.
Make sure that you entered the correct data, and then click on the “Pay” button.
If your bank card supports 3D Secure technology, you will automatically be redirected to your bank’s website, where you will be asked to enter a secret activation code, which will be sent to the phone linked to your bank account.
If the card details are entered correctly and there are enough funds on the account, you will see a confirmation of payment for the order, and the corresponding amount will be charged from the card. After that, you will be prompted to return to the store page. In all other cases, the order will be cancelled.
USING A BANK CARD ON THE SITE IS SAFE!
SECURITY GUARANTEES OF ONLINE PAYMENTS FROM Arsenal Pay:
The ArsenalPay processing center protects and processes your bank card data according to the highest international security standard – Payment Card Industry Data Security Standard 3.2 level 1 (abbreviated as PCI DSS). This standard was developed by Visa and MasterCard payment systems. Every year, certified auditors check whether the processing center meets all the requirements and then issue a certificate.
Information is transferred to the payment gateway using TLS encryption technology. Further transmission of information takes place through closed banking networks with the highest level of reliability. ArsenalPay does not share your card details with us or other third parties. For additional authentication of the cardholder, the 3D Secure protocol is used.
The personal information you provide (name, address, phone, email, credit card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our server.
If you have any questions about a completed payment, you can contact customer support by e-mail pay@arsenalpay.ru

DELIVERY

Delivery of your order is possible by several services, both to a convenient point for issuing an order for the selected service, your post office of the Russian Post, or by courier to your door – of your choice, you can learn more about this here.
You can find the most convenient pickup point in your city and specify the terms and cost of delivery of your order on the websites of the above partner services.
Your order will be processed within a business day. The next day your order will go to the Delivery Service. Within 2-5 days, your order will be transferred by the Delivery Service to partner delivery services and sent to you.
Sending your order for promotions, sales or new collections may take up to 10 business days.
The delivery time of your order depends on the service you choose and the method of delivery.
IMPORTANT. To speed up the delivery of your orders (if there are several of them) and to eliminate errors during their execution, your orders are not combined with each other.
Russian Post – delivers orders in Russia and around the world.
Courier company “SDEK” – delivers orders in Russia and in more than 220 countries of the world.
The BOXBERRY company delivers orders across Russia and to more than 200 countries of the world.
IMPORTANT:
– If you refuse to receive a prepaid order, the shipping cost is not refundable.
— When canceling an order, promotional codes and bonus points are not restored.
– In Russia – delivery is free for orders over 10,000 rubles. Does not apply to periods of sales, liquidations and other price-reducing promotions.
– Abroad – delivery is free for orders over 30,000 rubles. Does not apply to the period of sales and liquidations and other price-reducing promotions.
— The online store is not responsible in case of loss of your order by a partner delivery service.
— Upon receipt of your order at the point of issue / from the hands of the courier, make sure that the packaging is intact!
In case of violation of the packaging, you must:
– Refuse to receive the parcel.
– Draw up an act of violation of the integrity of the package with an authorized representative of the delivery service of the partner service.
— Write a claim to the appropriate department of partner service.
— Report a problem to the Customer Service of the online store via the Whats App or Telegram messenger by phone +7 (925) 356-00-11 or write to the mail: client@sandmannstore.com.